Customer Service


imprintedsales@onlinestores.com

Terms and Conditions of Service


Contact Us
How can I place an order?
Hours of Operation
Order Status
Sales Tax


Contact Us

By Mail:
Online Stores, Inc.
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672

By Phone:
Toll Free: 1-877-411-0036

¿Necesita ayuda? Dénos una llamada, línea gratuita 1-877-734-2458. Nuestro centro de servicio al cliente está disponible del lunes al viernes, de 8-19 EST y del sábado al domingo de 10 - 7 pm EST.

By Email:
Please Note: emails are answered in the order they are received, within 1 business day.
imprintedsales@onlinestores.com

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We respect your privacy:
We will not sell or rent your information to anyone. Your information you provide us will be used to communicate the status of your order. We may also send your information on promotional offers at our store in the future. All such messages have an unsubscribe link, and any request for removal will be respected and acted on immediately. More about our privacy policy.

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How can I place an order?

Website and Phone:
We accept all Major Credit Cards or checks. You can either order online through our secure website or call us 724-925-5126 or toll free 1-877-411-0036. If purchasing by check the check must be received and clear the bank before the order starts processing.

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Hours of Operation

Our customer service center is available 6 days per week: Monday - Friday 8am-7pm EST and on Saturday - Sunday 10am-7pm EST.


Order Status

To check on the status of your order please email us at imprintedsales@onlinestores.com.com or call us toll free 877-411-0036.

Please Note: emails are answered in the order they are received, within 1 business day.

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Sales Tax

We do not charge sales tax on any orders except for shipments to the state of Pennsylvania. PA does not charge sales tax on food items, but all other items, are consider taxable in the state of Pennsylvania. All pre-made gift baskets that contain food items are also considered taxable.

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Canceling/Changing Orders

All orders must be cancelled/changed before being printed.



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Shipping Rules

Proofread your order carefully. Shipping information cannot be changed once you submit your order.

If you ship to a P.O. Box with no street address, and you select a shipping method other than USPS, you can be charged an additional fee of $10.00 per package for ground shipping, and $15.00 per package for any express shipping service. Online Stores Inc. also reserves the right to change your shipping method to USPS Priority Mail at our discretion.

If your address is invalid and any correction needs to be made by Online Stores Inc. or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.

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Undeliverable & Refused Packages

If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but not limited to extra shipping charges. If you received free shipping, you may be charged the initial shipping cost plus the additional cost of shipping the item back to our warehouse or to the manufacturer. Please proofread your typing before continuing.

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Refund & Return Policy

We appreciate your business and strive to make your shopping experience with us a pleasant one. We hope your recent purchase meets with your satisfaction; however we offer the following return policy if it does not:

Damaged or Defective items: Defective items must be reported within 14 days of receipt. Online Stores, Inc. will reprint or replace defective items or defective parts if reported within 14 days. Online Stores, Inc. will not be liable for defective items NOT reported within the 14 day policy. Call Customer Service to report damaged or defective products and to obtain a Return Authorization. Online Stores, Inc. will pay for return shipping costs for damaged or defective products, once pictures of the damaged products are submitted to Online Stores Inc. No refunds or reprints will be done without pictures and returned items shipped back to Online Stores Inc.

DEFACING ANY ITEM PURCHASED FROM ONLINE STORES, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.

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Inaccuracy Disclaimer

From time to time there may be information on our website or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

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Shipping Times



We ship to all US States, US Territories, and to Canada only.

See our shipping information page for more details

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Didn't find what you were looking for, or just have a new product suggestion? Please email us at: imprintedsales@onlinestores.com