Refund & Return Policy
We appreciate your business and strive to make your shopping experience with us a pleasant one. We hope your recent purchase meets with your satisfaction; however we offer the following return policy if it does not:
Damaged or Defective items: Defective items must be reported within 21 days of receipt. Online Stores, Inc. will reprint or replace defective items or defective parts if reported within 21 days. Online Stores, Inc. will not be liable for defective items NOT reported within the 21 day policy. Call Customer Service at 1-877-411-0035 to report damaged or defective products and to obtain a Return Authorization. Online Stores, Inc. will pay for return shipping costs for damaged or defective products, once pictures of the damaged products are submitted to Online Stores Inc. No refunds or reprints will be done without pictures and returned items shipped back to Online Stores Inc.
DEFACING ANY ITEM PURCHASED FROM ONLINE STORES, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.
All orders qualify for FREE Shipping within the Continental USA. At checkout, please select the shipping option "Economy 4-6 days". If this option is not selected, you will be charged for shipping. We reserve the right to choose the shipping method based on cost. FREE Shipping does NOT apply to APOs, Hawaii, Alaska, Canada or any US Territory. FREE shipping does not apply to overnight, next day, 2 day or any form of expedited shipping.
We also offer all UPS services including 3 Day, 2 Day and Next Day Air at extra cost.
We ship to all US States, US Territories, and to Canada only.
We ship all orders via United Parcel Service (UPS) or Fed Ex. Shipping days do not include weekend or holidays like Thanksgiving. Please add 5 - 10 working days from when you place your orders for production of your custom products before shipment.
If you need your imprinted products soon, please choose from our 36 hour rush products. Click Here to see our Rush Products. Even when rush service is chosen the FREE shipping is not an expedited shipping, expedited shipping must be paid for.
You can email us at firstname.lastname@example.org or call 877-411-0035 Monday through Friday 8:00 a.m. - 5:00 p.m., Saturday 10am-5pm Eastern Standard Time.
Which Shipping Option is best?
FedEx Ground - FedEx Ground is a competitively priced service that provides reliable, day-definite delivery of your packages up to 150 lbs. to U.S. businesses and homes. Average delivery time: 1-5 business days within the contiguous U.S. and 3-7 business days to and from Alaska and Hawaii. Monday-Friday delivery is by the end of the business day. FedEx Ground cannot deliver to P.O. boxes or APOs.
UPS ground - best if you are not in a rush and the shipment weighs more than 1 or 2 lbs. UPS has very good tracking. UPS ground reaches the entire continental US plus HI and AK. Do not use for APO or PO boxes
UPS 3 Day Select - takes 3 days and costs more than Ground. Good if you are West Coast and need the item in 3 days. US only. Do not choose for APO's and FPO's.
UPS 2 day air - costs a lot more than ground. Arrives by the end of the second business day after we ship. US only. Do not choose for APO's and FPO's.
UPS Next Day Air Saver - gets to you by the end of the next business day after we ship. US only. Do not choose for APO's and FPO's.
UPS Next Day Air - get guaranteed overnight delivery for day-definite shipments. US only. Do not choose for APO's and FPO's.
Alaska, Hawaii and APO Addresses
Shipments to Hawaii and Alaska can now be shipped by UPS Ground, FedEx Ground or US mail. UPS ground is normally cheaper unless the item is very light. For APO and FPO addresses please select the US Mail shipping option, as this is the only option available. In some cases our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty.
USPS and Oversized Packages
Due to the new USPS rate changes, we reserve the right to ship any oversized package using UPS or FedEx to prevent additional shipping charges to our customers. Any package over one cubic foot (12x12x12 ft.) is considered oversized.
Shipping to Canada
Online Stores Inc is registered as a non resident Canadian Taxpayer. We collect both Provincial Sales Tax ( PST ) and Goods & Service Tax ( GST ) when you place an order. The goods arrive tax paid which means you do not get any additional charges or fees when you receive your merchandize.
Shipping & Transit times
UPS Standard to Canada - please select this if you are shipping to Canada and you do not need it very quickly. It takes approx 2 weeks. Canada only. Do not choose for APO's and FPO's.
UPS Saver - Fastest UPS air service for Canada. Take 1 or 2 days to most locations. Do not choose for APO's and FPO's.