Production Time: 1-5 Working Days

FAQ

Account

I Can't Login To My Imprinted Account

If you have forgotten your password, click sign in and the click forgotten password? You'll then be able to reset your password using your email address.

If you’re still unable to sign in, head over to our help centre or message us on Live Chat.

How do I register for particular services?

Once you register your Imprinted account, you'll have access to everything we offer. Simple!

Are there any set-up fees? 

Great news! Setting up an account with Imprinted is completely free. There are also no monthly charges for using Imprinted.

With Print On Demand there are no minimum order quantities, you'll only pay for what you order.

We don’t charge any set-up fees for DTG (direct to garment) printing orders. 

For embroidery orders your artwork will need to be digitised, this requires specialist software and knowledge. Digitising will take up to 24 hours and is priced at £14.99 + VAT per design.

There are absolutely no hidden fees.

How Do I Get In Touch With Imprinted Support?

If you can't find the answer you're looking for through our live chat or help centre page, you can contact Imprinted support using our contact form or by email. Please visit our contact page.

Printing

What is your turnaround time?

This is the time it takes us to produce your order and ship it. Our turnaround time is 3-5 working days after receiving the order. Shipping times are in addition to this timescale.

What garments can you print on?

There are just too many to list! We print on t-shirts, hoodies, sweatshirts, children's clothing, baby clothing, mugs, water bottles, posters and more. You can see our full selection on our Products page.

Can I Use Copyrighted Images?

You must ensure you have the necessary legal right to print any artwork you upload.

Should any copyright issues arise, we'll contact you to request proof of your right to print.

We take no respon­sibility for anything we print.

Do you have artwork guidelines?

Yes, we have artwork guidelines available for all our print methods.

Take a look at our artwork guidelines page for all the information you’ll need.

What print methods do you offer?

Imprinted offers three types of custo­misa­tion - Direct To Garment, Embroidery and Sublimation.

What are the wash care instruc­tions?

Direct to Garment: Wash at 30 degrees C. Do not tumble dry.

Embroidery: As per garment washing instruc­tions. These can be found on the product page.

Sublimation: As per item washing instruc­tions. Mugs are dishwasher safe.

What equipment do you use?

Direct to Garment: Kornit Avalanche HD6

Embroidery: Melco embroidery machine

Where can you print on the garment?

This varies by garment. In general we can print on the front, back, sleeves and inside the neck.

Orders

Can I order a sample?

Absolutely! Contact us and we'll arrange a discounted sample to be shipped to your billing address.

Can I place a manual order? 

Yes, of course! Select your desired garment or item from our catalogue, upload your design (meeting our guidelines) and check out. It's as simple as that.

Are Discounts Available On Bulk Orders?

Yes, discounts are available on bulk orders. These are automati­cally applied when you add multiple products to your cart.

If you have an urgent requirement or want to discuss a bulk discount we'd love to hear from you. Please contact us using the contact form or via live chat.

Can you ship directly to my customer?

Yes! This is known as drop shipping and is at the heart of what we do. This is a completely white label solution and your customer won't even know we were involved.