Current Processing Time: 1-5 Working Days

Privacy policy

This privacy policy relates to customer data processed and stored by 5 Digital Ltd, trading as Imprinted.

This privacy policy is designed to inform our users how we collect, store, share and use your data.

By using our services you are providing us with the necessary consent to use your data for the purposes stated below.

Contact forms

We will only use the information you provide in order to contact you.

Data Collection & Use

Whilst using our services we will ask you for several pieces of personal data to help us identify you and to provide an accurate and high-level of service. This will include, but is not limited to:

  • First name

  • Last name

  • Email address

  • Contact number

  • Residence address

  • Cookies and Usage Data

Imprinted will never sell your data to a third party.

Use Of Data

  • To provide and maintain a high level of service

  • For research and analysis to allow us to develop and improve our service

  • To update our records with any new information you give us

  • To provide customer support

  • To notify you with necessary updates, such as order/­delivery information

  • To maintain legal requirements

We will also use your data to contact you regarding latest news, marketing, special offers, promotional materials, upcoming events, new services and general information. You may opt out of these commu­nica­tions at any time, by following the unsubscribe pathway provided with every email.

Seeing Your Data

The Data Protection Act 1998 and the General Data Protection Regulation give you the right to know what personal information we hold about you. This is called a Subject Access Request. If you would like to make a request, please contact us.

Retention Policy

Imprinted will retain your data for as long as is deemed necessary to fulfil certain legal requ­ire­ments.

Your data may also be used internally to help improve and develop our service.

Transfer Of Data

All Imprinted data is stored here in the United Kingdom. Therefore, if you are from outside the UK your data will be stored on systems outside of your country, county and state.

Please note: Data laws may differ from your current location to those in the UK.

By signing up as a user and having viewed this privacy policy you have provided Imprinted with the necessary consent to transfer your data. Imprinted takes all reasonable precautions to keep the data of all service users stored safely at all times.

Children's Privacy (Under 13s)

Imprinted does not knowingly collect any data from individuals under the age of 13. If we are made/become aware that we have accidentally collected any data from an individual under the age of 13, we will take the necessary steps to ensure that we remove the data immediately.­ 

Third Party Services 

We integrate with several e-commerce platforms, all of which are listed below with links to their individual privacy polices. Data shared with the below platforms will include data that is necessary to complete and manage product orders, such as design information.

Shopify - https://­www.­shopify.­com/­legal/­privacy

WooCommerce - https://­automattic.­com/­privacy/

Etsy -  https://­­www.­­etsy.­­com/­­uk/­­legal/­­privacy

Mailchimp

Mailchimp is a marketing service provider that we use to contact our users. We will use several pieces of your data within Mailchimp to contact / market to you.

Please note: you will only receive marketing commu­nica­tions if you have opted in to receive them. You may opt out of these commu­nica­tions at any time, by following the unsubscribe pathway provided with every email.

To view Mailchimps privacy policy, please visit the following web address – https://­mailchimp.­com/­legal/­privacy/

Analytics

We use third party analytics tools such as Google Analytics and Facebook Pixel to track website performance and for marketing purposes.

To view Facebooks privacy policy, please visit the following web address – https://­www.­facebook.­com/­policy.­php

To view Googles privacy policy, please visit the following web address – https://­policies.­google.­com/­privacy?hl=­en-US

Links To Other Websites

Our websites may contain links to and from external websites, advertisers and affiliates. If you follow a link to other sites please note that these will be governed by their own privacy policies. We cannot accept liability for data use on those websites.

Changes To This Privacy Policy

This policy may be updated from time to time on this page. If you have any questions or comments about our Privacy Policy or how we use your personal information please contact us at support@imprinted.com

Contact Us

If you have any questions about our Privacy Policy, please don’t hesitate to contact us:

Chat: Use our live chat when logged in

Email: Support@imprinted.com

Phone: 0161 339 0545

Mail: Imprinted, Unit 51 Flexspace Business Park, Bolton, BL3 2NZ