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Faulty Items

Our quality control process ensures every garment leaves our workshop in fantastic condition.

In the rare event your order arrives in a less than satisfactory condition, please contact our customer care team within seven days of delivery so we can arrange a replacement or refund.

You can do this by contacting Imprinted support via Live Chat, or by email:

Returns are accepted on damaged garments or misprints and Imprinted will cover the cost of return postage before issuing a replacement or refund.

Changed Your Mind?

As all orders are printed on demand and customised to order, we cannot accept returns in the event your customer has changed their mind or if an error has been made by you or your customer. 

In this case, returns and exchanges are handled by you, the seller.

Prints are only as good as the artwork you send us. Before placing an item on sale, we recommend ordering a sample with your artwork to check the print quality. We cannot refund or replace items printed with low quality artwork. If we notice low quality artwork before production begins, we may place your order on hold and contact you to ask for a higher quality image. 

Orders typically cannot be amended once placed, as production begins straight away. You can still get in touch to make a request, we will happily cancel any unwanted orders if they aren't in production. For further details on how to cancel an order, head over to our Help Centre or contact us using Live Chat.

Incorrect delivery address

If the incorrect address is provided at checkout and your order has already been dispatched, we are unable to accept any responsibility. If the item is undeliverable, the order will be returned to our customer service centre. You will be responsible for any re-shipping costs once you provide the correct delivery address.